Placing an Order Please be advised, that while we are more then happy to talk Poker Chips, answer questions, and help in any way we can over the phone, the only way we can accept an order is either placed on our web site or emailed to us. For accuracy and security reasons we can not accept verbal orders.
Payments are accepted for purchases from HoldemPokerChips three ways.
1. If you have a Paypal account you will be taken to the PayPal login page where you can transfer funds instantly for your purchase. You will have to have a "confirmed" Paypal account to transfer payment. Your shipment "must" ship to this address. Upon completion just choose continue and you will be transferred back to HoldemPokerChips and your invoice for your purchase will appear.
2. You may choose Credit Card payment. Upon checkout your payment will be submitted to out credit card processor via a SSL certificate for approval. All information relating to your payment transaction is stored on the processors servers not our servers. In fact, we never see your whole credit card #, just the last 4 digits.
3. You may choose to complete your order as a "Mail Order" purchase. By doing this you are choosing to mail HoldemPokerChips payment for your order. You may mail payment by Money Order or Certified Check. Upon receiving funds we will ship your order as soon as the payment is received. You may also submit a personal or business check. All personal or business check will be deposited and once they have cleared (usually 7-10 business days) we will ship your order. Please do not send cash!
Note: Orders placed via "Mail Order" will be valid for ten (10) days. If payment is not received in ten (10) days or other arrangements made within this time frame your order will be cancelled and inventory re-stocked.
Sales Area At this time HoldemPokerChips can provide sales to the United States 50 States, Canada, and selected overseas areas. We hope to be able to expand this to other countries in the near future, but at this time we can not.
Important Note for our Armed Services Friends: Effective March 3rd, 2008, the USPS has offered new shipping options and streamline customs forms that allow us to efficiently offer our products to APO/FPO address's.
Important Note for Canadian and International Customers: Shipping and insurance is charged in our cart system but you will have to be responsible for any possible customs or governmental fees. We can not "undervalue" shipments for these reasons.
Shipping Method HoldemPokerChips uses UPS as it's primary carrier for all shipments. UPS can provide the services we require to get your order to you safely and securely by providing complete tracking, delivery conformation, and insurance. UPS does not deliver to P.O. Boxes, so you will have to provide a physical address where someone will be available to receive your order. For smaller items that weigh under 3 pounds we may convert your order to USPS Priority Mail. This allows a typical 2-3 day service at a similar rate. Orders placed before 7pm pst will in most cases ship the next working day. Orders after this time will ship the following working day. (e.g. You place an order on Monday at 6pm pst, that will ship on Tuesday. You place an order on Monday at 11pm pst, that order will ship on Wednesday). If you need special handling on an order please inquire prior to placing an order.
Shipping Delays UPS uses a guaranteed delivery schedule for all their packages. From time to time events happen that cause your package to be delayed, most frequently these are weather caused delays. UPS does not offer refunds for these uncontrollable delays and thus we can not either. You can find UPS's terms and conditions here.
Playing Card PolicyWe purchase and sell only new sets of playing cards. We do not offer any used or "factory seconds" from our site. All of the sets we sell are in the same condition as received from our manufacturers or our distributors. None of our suppliers, manufacturers or distributors, offer us a solution for decks that are received in this new state and are damaged or defective. Thus we can not offer a solution to these problems except for providing the proper information for contacting them directly. We would like to be able to handle these solutions ourselves, but if the manufacturers choose not to stand behind their products they can not expect us to do so at our expense.
This is not a policy we are satisfied with, but to keep this category profitable for us we must maintain
If you have a problem you may contact these manufacturers directly
Refunds & Returns All sales of products from HoldemPokerChips are final. If you have any questions about our products please inquire at firstname.lastname@example.org prior to making a purchase. If for some reason you items arrived damaged, or are shipped incorrectly, we will gladly replace the product. Any product in question must be returned prior to replacement.